Frequently Asked Questions
Everything you need to know about your Ponyback experience.
How do I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items in their original packaging. Please visit our returns portal to initiate a request.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I ensure I choose the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing those figures against our charts to find your perfect fit.
Can I cancel or modify my order after it's placed?
We process orders quickly to ensure fast delivery. Please contact our customer support team within 1 hour of placement if you need to make any changes.